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CORONAVIRUS

Welcoming you back safely

Step 4 of the government’s roadmap allows the removal of all legal limits on social contact and the reopening of full theatre auditoriums from 19 July. We are delighted to confirm that we are working hard to re-open the Kenton Theatre, and we are looking forward to welcoming you back.

We are now operating at full capacity and are not asking visitors or team members to maintain social distancing. All events which are hosted at the Kenton Theatre will of course comply with any government guidelines current at the time. Our primary aim is always the safety of our customers, staff and performers.

In the meantime see our digital calendar for current dates for our shows and on-line performances for all the family.

We continue to contact ticket-holders with arrangements for rescheduled dates or for refunds.  Please bear with us while we work through the cancellations – please do not call or email the Box Office as you will be contacted as soon as possible.

Please note – all information is correct at time of publishing. We are acting in accordance with government guidelines, which are subject to change – please check this page before your visit.

The Box Office

Our box office is now fully open and we look forward to welcoming you if you wish to book tickets in person. The following measures will be in place for your visit:
  • E-tickets will be available. These do not have to be printed but can be shown on your smartphone or similar device for us to scan on entry.
  • We will carry out enhanced cleaning of all public areas, both prior to and during opening
  • We do not ask you to maintain social distancing but we do ask that all visitors respect each other’s personal space and where possible remain apart from other groups.
  • Transactions at the Box Office will be cashless where possible
  • Face coverings are recommended inside the Kenton Theatre at all times unless you are exempt for health reasons. Kenton Theatre staff are also recommended to wear a face covering.

Performances

Any performances will include a range of measures to reduce congestion and allow everybody to respect each other’s space. The following measures will also be in place for these performances:

 

  • E-tickets will be available. These do not have to be printed but can be shown on your smartphone or similar device for us to scan on entry.
  • We will carry out enhanced cleaning of all public areas including the Auditorium, both prior to and during performances.
  • Hand sanitising stations positioned throughout the building
  • Face coverings are recommended whilst moving around the theatre unless exempt for health reasons. Front of House staff are also recommended to wear face coverings.
  • The Bar will be open during your visit but transactions will be cashless and paperless. We ask that when queueing at the bar all visitors respect each other’s personal space and remain apart from other groups.
  • Cloakrooms and other storage will not be available so please bring minimal belongings.
  • We will send you an email prior to the performance detailing the measures we have in place, but we will not ask you to arrive at staggered intervals from other visitors. We may ask you to leave by a different route to how you entered.
  • Contact details are collected during the booking process to support NHS Test and Trace
  • Programmes and ice creams can be purchased during your visit. Please note all transactions will be cashless.

These measures will be reviewed and updated in line with Government guidelines.

Please do not attend the theatre if you:

  • believe you may be infected with COVID-19;
  • have experienced symptoms in the last 14 days;
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
  • or have been instructed to self-isolate.

Book with confidence

Please be reassured that should you book for a performance which has to be cancelled, you will be offered the option of a refund, credit or a transfer to another performance.
For maximized flexibility customers can exchange their ticket up to at least 24 hours prior to the event (subject to availability).
We hope you have an enjoyable visit but if you do have any concerns, members of staff will be on hand to help you.

The Theatre is a Charity and we are asking those who have purchased tickets for any of our cancelled shows if you are able to donate the cost to our Restoration Fund.  If you would like to make a separate donation, you may do so by using the KENTON FOR KEEPS – DONATE – SAVE YOUR THEATRE  menu on the website or by clicking here

To become a Friend of the Theatre, please click here

We thank you for your continued support for the Theatre and hope to return to normal business as soon as is safe.